Remember the days when “customer service” was the keyword in the hospitality industry? Hotels, casinos, and restaurants spent days training staff on the many intricacies involved in ensuring their brand and business was noted for going the extra mile. Now, that same staff is learning the intricacies of hygiene. Making small changes such as replacing […]

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Looking for ways to decrease hotel operational costs without decreasing the quality of service? Hotel operators focus on occupancy rates, average daily rates, and revenue per available room, which are three metrics used to determine success. In today’s current environment, where these three benchmarks have been drastically reduced, hoteliers are looking to increase each guest’s […]

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As the hotel industry slowly climbs out of the cavernous vacancies left by the pandemic, “breakeven” has become the operator’s current goal, a means of hanging on until some sense of normalcy returns. Like most other businesses, hospitality has been hard hit with occupancy rates ranging anywhere from 48% to 50% from mid-July through October. […]

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Operating Supplies & Equipment (OS&E) refers to the day-to-day products that both staff and hotel guests use. It represents a large range of items that hotels require to operate, much of which is consumable, and therefore requires monthly or bimonthly reordering. Products that Fall Into the OS&E Category All hotels require the following OS&E: Disposables: […]

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